AvePoint & Microsoft: How Government Agencies Are Using Bots & AI to Maximize Citizen Services

Digital transformation and IT modernization initiatives across the country are helping government agencies not only meet the day-to-day needs of their citizens, but to exceed their expectations.

Bots and other AI solutions have never been easier to develop at scale and deploy across cloud and hybrid environments. We’ll discuss what considerations drove decision makers to build chatbots, the resulting positive outcomes for the organization and their constituents, and what they learned through the process.

Join our esteemed panel of state and local officials and learn from their first-hand experience deploying innovative chat bots and citizen service solutions:

  • Jack McCarthy, CIO, New Jersey Courts will highlight how its JIA (Judiciary Information Agent) chatbot is helping users in areas such as attorney registration, foreclosure, jury service, eCourts, continuing legal education and more.
  • Paul Olenick, AvePoint, Director of Product Strategy, will take attendees through the City of Richmond’s RVA 311 citizen services app and how it has boosted transparency, improved service accessibility and streamlined how city departments respond to requests.
  • Shannon Delgado, Program Manager, Secretary of State, California will show how his team developed and deployed California’s Eurkea Chatbot that answers frequently asked business entity and trademark questions, helping to better serve approximately 400,000 customers who contacted the agency last year.

Provide your citizens with secure, accessible ways to interact with government while increasing the efficiency of your service offerings. Register today.